AVALANCHERefunds & cancellation
Draft guidance for digital purchases.
Policy draft · Sales are not open. Seller identity, address and the live store settings must be completed before this becomes the published shop policy.
Contact about an order
Email avalanchearchive@proton.me with the product, order number and the reason for your request. Never include passwords or card details.
Cancellation of digital purchases
Where EU consumer withdrawal rules apply, a 14-day withdrawal period generally applies, subject to the relevant exceptions. For digital content supplied without a physical medium, immediate delivery must use the required express consent and acknowledgement before relying on loss of the withdrawal right. The agreement must also be confirmed to the customer.
A blanket “no refunds on downloads” rule is not used here. The final wording and checkout process need review against the actual Danish sales setup before launch.
Faulty files or missing access
If a file is inaccessible, corrupted or different from its description, contact Avalanche so the issue can be investigated. Rights concerning faulty or non-conforming digital content are separate from change-of-mind cancellation rights.
Before publication
Complete the seller details and the cancellation instructions/form. Configure and verify any immediate-download consent, confirmation emails and required withdrawal interface on the hosted checkout.
Reference
European Union guidance on distance sales and digital content.